Return Policy
BigEZ Depot sells liquidation, open-box, and closeout merchandise. Almost everything on our floor is one of a kind, and our prices reflect that. Please read this before you buy.
All sales are final
Once a sale is complete, the item can't be returned, exchanged, or refunded — including for a change of mind, or if it doesn't fit or look the way you hoped. This applies to furniture, appliances, mattresses, fitness equipment, fragrances, and everything else we carry.
We're able to price 40–70% below retail because we buy manifest loads and sell them as they arrive. A one-of-a-kind item can't be restocked or sent back to a manufacturer, which is why we can't take it back from you.
Open-box, scratch & dent, and as-is items
Many items on our floor are open-box or carry cosmetic damage. These are marked and sold as-is, with the flaw already reflected in the price. Ask us to point out any damage before you buy — we'll show you exactly what you're getting.
Please inspect before you buy
This is the part that matters most. Before you pay, we encourage you to:
- Look the item over in person, in good light.
- Ask us to plug in and demonstrate any appliance.
- Measure your doorways, stairs, and the space it's going into.
- Ask what condition grade it is, and exactly what the flaw is.
- Ask us anything at all.
We would far rather answer twenty questions than have you leave unhappy.
Manufacturer warranties
Some new, factory-sealed items still carry a manufacturer's warranty. Where one applies, it stays with you and is handled by the manufacturer under their own terms. Our policy doesn't remove a warranty that came with the product — it means the item doesn't come back to us. Ask at the register whether something has one.
Delivery
Delivery fees cover the truck and the crew, and are non-refundable once a delivery has been made. Please confirm your measurements — doorways, hallways, stairwells and turns — before scheduling. If we arrive and the item can't be brought in for reasons outside our control, the delivery fee still applies.
Questions? Ask before you buy
We're happy to walk you through anything before you commit:
- Phone: (470) 983-3986
- In person: 7264 Washington St SW, Covington, GA 30014
- Hours: Mon–Sat 10 AM – 9 PM · Sun 11 AM – 7 PM